Privacy Policy
We collect personal information about you through various Channels as described under. The types of personal information we collect include:
- contact information (such as name, postal address, email address, and mobile or other telephone number);
- username and password;
- information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);
- customer service information (such as customer service inquiries, comments, and repair history);
- photographs, comments and other content you provide;
- information regarding and experiences with our products and contact preferences;
- information you submit in connection with a career opportunity at such as contact details, information in your curriculum (including work history, education and language skills) and details about your current employment;
- purchase and transaction information;
- contact information you provide about friends or other people you would like us to contact;
- location data (such as data derived from your IP address, country and/or zip code) and the precise geolocation of your mobile device where we have provided notice and choice, as appropriate;
- clickstream data and other information about your online activities (such as information about your devices, browsing actions and usage patterns), including across the Online Channels and third-party websites, that we obtain through the use of cookies, web beacons and similar technologies (see our Cookie Policy);
- information we may obtain from our third-party service providers; and
- other personal information we obtain through our Channels.
How do we use the information we obtain?
We use the personal information we obtain as described in this policy and rely on a number of legal bases to do so as described further below, including:
- performance of a contract with you;
- our legitimate business interests;
- compliance with a legal obligation, a court order, or to exercise or defend legal claims; or
- your consent to the processing, which you can revoke at any time.
We use the information we obtain to perform a contract with you or to take steps at your request prior to entering into a contract, including to:
- transact with you and provide various products and services to you;
- process and fulfill orders in connection with our products and services and keep you informed about the status of your order;
- manage career opportunities, including for recruitment purposes, employee onboarding and other Human Resources purposes;
- provide customer support (including repairs, alterations, cleaning and other services); and
- create and manage your account with FabricioMarotta.com.
We use the information we obtain on the basis of our legitimate interests, which we can describe further upon request, including to:
- operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products and customer base; performing data analytics; and performing accounting, auditing and other internal functions);
- reduce credit risk and manage collections;
- verify your identity;
- send you promotional materials and other communications (including thank you notes, special occasion reminders and other communications from sales professionals with whom you’ve engaged);
- communicate with you via email, postal mail, phone and other means about, and to administer your participation in, special events, contests, sweepstakes, programs, offers, surveys and market research;
- protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities;
- comply with and enforce relevant industry standards, contractual obligations and our policies; and
- respond to your inquiries.
In addition, we process your personal information to comply with and enforce applicable legal requirements to which we are subject and for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
We also use the information in other ways for which we provide specific notice at the time of collection and obtain your consent to the extent required by applicable law.
Information we share
We do not disclose personal information we collect about you, except as described in this Global Privacy Notice. We share personal information with service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfill orders, and provide web hosting, analytics and marketing services. We also share your personal information within the Fabricio Marotta Group worldwide for the purposes described in this Global Privacy Notice.
In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, and (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer (or contemplate the sale or transfer of) all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
How long we retain personal information
To the extent permitted by applicable law, we typically retain personal information we obtain about you for as long as it is needed (1) for the purposes for which we obtained it, in accordance with the terms of this Global Privacy Notice, which generally means that we will keep your personal information for the duration of our relationship or as long as you keep your account open with us; or (2) to take into account applicable statute of limitation periods and comply with mandatory applicable laws. As described in the “Your Rights and Choices” section of this Global Privacy Notice, to the extent provided by the law of your jurisdiction, you may request that we delete your information or restrict the processing of such information by contacting us as indicated below.
Your rights and choices
We offer you certain choices in connection with the personal information we collect about you, such as how we use the information and how we communicate with you. To update your preferences, ask us at any time to remove your information from our mailing lists, exercise your rights or submit a request, please contact us as indicated in the Contact Us section of this Website. You can also unsubscribe from our mailing lists by following the “Unsubscribe” link in our emails. To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or request that we correct, update, amend, or delete your information, or that we restrict the processing of such information by contacting us as indicated below.
Subject to applicable law, you have the right to receive, in a structured, commonly used and machine-readable format, the personal information that you have provided to us about you, with your consent or based on a contract to which you are party. You have the right to have this information transmitted to another company, where it is technically feasible. You also may lodge a complaint with the data protection authority in your country if you are not satisfied with our responses.
Where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward. This will not affect the lawfulness of our use of your information based on your consent before its withdrawal.
To exercise your rights, please contact us as indicated in the “Contact Us” section of this Privacy Notice. You also may write to the relevant Fabricio Marotta entity for your jurisdiction via the contact details listed here. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information or complying with your request. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request if we find it to be manifestly unfounded or excessive, or in case of an access request, in order to provide you with additional copies of the personal information we maintain about you.
When you use our Online Channels, both we and certain third parties (such as our advertising networks, digital advertising partners and social media platforms) may collect personal information about your online activities, over time and across third-party websites. Certain web browsers allow you to instruct your browser to send Do Not Track (“DNT”) signals to websites you visit, informing those sites that you do not want your online activities to be tracked. While our Online Channels are not designed to respond to all types of DNT signals or similar mechanisms from browsers as there is no common, industry-accepted standard for doing so, when we recognize a relevant DNT signal, we aim to suppress the third-party tags that are used to recognize your computer once you navigate away from our site and which are used to present you with Fabricio Marotta Jewelry advertisements. In our Cookie Policy, we provide information about how you can manage your cookie preferences and the choices you can make in connection with the personal information we collect about you through automated means. To learn more about managing your preferences in relation to the data we collect on an automated basis, please visit our Cookie Policy.
Return policy
Return Policy: Excluding custom orders, the Fabricio Marotta Online offers a 7 day full money back guarantee. All jewelry must be returned in the condition in which it was received for the return policy to be honored. Any items that have been altered or worn are considered final sale and not returnable. Items that have been sized or adjusted prior to shipping are final sale and not returnable.
Returns must be accompanied by a copy of the original invoice, any GIA reports and Appraisal documents, the gifting box (which held the item itself), and review of the item we will refund the purchase price of the item(s).
Return authorization from Fabricio Marotta is required for returns. Products sent without Return Authorization will be refused receipt and returned to the shipper. To receive an RA # please contact customer service at jewelrydesigner@fabriciomarotta.com or with or page "Contact us"
- Please be certain to fully insure the parcel upon return. Fabricio Marotta is not responsible for returns that are damaged, lost, or misplaced by the postal/shipping handler.
Shipping policy
Shipping: Shipping is not FREE of charge for online sales. All merchandise is shipped via insured, can be signature required. Merchandise will be shipped on the day of purchase or on the following business day (pending credit card authorization) unless another date is confirmed with customer. Fabricio Marotta can only ship within the United States and Puerto Rico and will not ship to PO boxes. We cannot guarantee second day delivery outside of the continental United States.
Purchases through Fabricio Marotta Online will ship to the billing address of the credit card used for payment. We do not collect sales tax on orders shipped to addresses outside of New York State. If you require next day delivery or would like to ship to an alternate address or to an address outside of the United States please contact a sales representative at jewelrydesigner@fabriciomarotta.com.
